Moneta PayMoneta Pay POS

Terms of Service

Last updated: April 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the Moneta Pay POS platform, including the POS client software, management dashboard, customer portal, and related services (collectively, the "Service") operated by Holocorp Ltd ("Company", "we", "us").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

Moneta Pay POS is a restaurant point-of-sale system that provides:

  • Order management and kitchen ticket printing
  • Payment processing (cash, card, and mobile money)
  • Staff management and performance analytics
  • Tax and fiscal compliance features
  • Inventory and stock tracking
  • Reporting and business intelligence
  • Optional add-on features (Remote Access, Managed Backup, CCTV Integration, Market Intelligence, and others)

3. Account Registration

To use the Service, you must register for an account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Promptly notifying us of any unauthorized access

You must be at least 18 years old and have the legal authority to bind the business entity you register on behalf of.

4. Subscription Plans and Billing

Plans

The Service is offered under multiple subscription tiers (Free Cloud, Starter, Growth, Pro, Enterprise) with varying capacity limits and features. Current pricing is available at moneta-pay.app/pricing.

Billing

  • Paid plans are billed monthly or annually in advance
  • Payments may be made by credit/debit card or, in Kenya, by M-PESA
  • Card subscriptions auto-renew unless cancelled before the renewal date
  • M-PESA payments are one-time per billing period and do not auto-renew
  • Customers in Kenya are billed in Kenyan Shillings (KES), inclusive of VAT at the prevailing rate
  • Customers outside Kenya are billed in US Dollars (USD). Prices displayed in other currencies are indicative and converted at checkout

Who you are paying

Customers in Kenya contract with and pay Holocorp Ltd directly. We issue your tax invoice.

Customers outside Kenya. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

In practice that means Paddle is the seller for your purchase: it takes the payment, calculates and remits any sales tax or VAT due in your jurisdiction, and issues your invoice. Your purchase is therefore subject to Paddle's Buyer Terms and Refund Policy in addition to these Terms. The software itself is licensed to you by Holocorp Ltd under section 5 below.

Free Trial

New accounts receive a 21-day full-experience trial with all features enabled. After the trial period, your account will transition to the Free Cloud plan unless you subscribe to a paid plan. A 7-day grace period is provided after trial or subscription expiry.

Refunds and Cancellation

New paid subscriptions carry a 30-day money-back guarantee: request a refund within 30 days of your first payment and we refund it in full. Renewal payments are refundable within 14 days of the renewal date. These rights are in addition to any statutory right of withdrawal you have, which we never limit.

You can cancel at any time from the portal; your licence runs to the end of the period already paid for. Full detail, including how to request a refund and the statutory withdrawal period for your country, is in our Refund & Cancellation Policy, which forms part of these Terms.

5. Licence

Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to use the Service for your internal business operations.

Licences are bound to specific hardware. You may not:

  • Copy, modify, or distribute the software
  • Reverse engineer, decompile, or disassemble the software
  • Transfer your licence to another party or hardware without our authorization
  • Use the Service for any unlawful purpose
  • Exceed the capacity limits of your subscription plan (wait staff, terminals, revenue cap)

6. Reseller Program

Authorised reseller partners may purchase licence credits at a discount and issue licences to their customers. Resellers are responsible for their customer relationships and must comply with our Reseller Agreement. Reseller status may be revoked for violation of these Terms.

7. Data Ownership

You retain ownership of all data you input into the Service ("Your Data"), including orders, menu items, staff records, and financial data. We do not claim ownership over Your Data.

You grant us a limited license to process Your Data solely to provide the Service, including:

  • Storing and backing up data (if Managed Backup is enabled)
  • Submitting fiscal data to tax authorities (if ESD is enabled)
  • Generating anonymized, aggregated benchmarks (if Market Intelligence is enabled)

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The POS client operates on-premise and is designed to function independently of our cloud services. Cloud features (portal, licence validation, Remote Access, Managed Backup) depend on internet connectivity.

We are not liable for downtime caused by:

  • Your local network, hardware, or power infrastructure
  • Third-party services (payment processors, tax authorities)
  • Scheduled maintenance (communicated in advance)
  • Force majeure events

9. Fiscal Compliance

The ESD (Electronic Signature Device) feature facilitates submission of fiscal data to tax authorities. While we strive for accurate and timely submissions, you remain solely responsible for your tax compliance obligations. We are not a tax advisor and do not guarantee compliance with any specific tax regime.

10. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" without warranties of any kind, express or implied
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claim arising from the Service shall not exceed the fees paid by you in the 12 months preceding the claim
  • We are not liable for any loss of revenue, data, or business opportunity arising from use of the Service

11. Indemnification

You agree to indemnify and hold harmless Holocorp Ltd, its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any applicable law.

12. Termination

  • You may cancel your subscription at any time from the portal. Cancellation takes effect at the end of the current billing period.
  • We may suspend or terminate your account for violation of these Terms, non-payment, or fraudulent activity.
  • Upon termination, your licence is revoked. Your on-premise data remains on your server. Cloud-stored data is deleted after the retention periods specified in our Privacy Policy.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or the portal. Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be resolved in the courts of Nairobi, Kenya.

15. Contact Us

If you have questions about these Terms, contact us at:

Holocorp Ltd
P.O. Box 12901 00100
Nairobi, Kenya
Email: [email protected]